If you don’t find the answer to you question here, please reach out to us.
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Who are Jake + Dean?
That’s a great question. Jake + Dean is a ‘who’ as much as it is a ‘what.’ Jake and Dean are friends who dream big about people and ideas. Jake + Dean is a company that delights in the experience of nostalgia by selling coasters, cards and collectibles. Most importantly, Jake and Dean give back….it’s inherent in who they are and what they do.
Will my coasters have any imperfections?
All coasters are hand-crafted and are one of a kind. While we can’t guarantee the coasters will be completely free of imperfections, we offer a 100% guarantee. If you are not happy with our product, we don’t expect you to pay.
Do your coasters contain real cards and relics or are they copies?
All card coasters contain an original trading card underneath the epoxy resin coating. If we can’t find the card, we can’t make the coaster. For this reason, special orders may take more than a week to curate. We take our authenticity seriously.
What is Project Repurpose?
Jake and Dean believe in the power of generosity and fun. In Project Repurpose, Jake and Dean donate TEAR & SHARE boxes of cards to schools, nonprofits, hospitals, and community-based organizations. If you would like to receive a box of TEAR & SHARE cards to share with your community, please contact us and we’ll be happy to bring one to you. If you have a card collection and would like to donate to Project Repurpose please contact. We’d be happy to answer any questions.
Do you customize Tile Coasters?
Absolutely. Because Jake + Dean work with exact replicas, coaster customizations have to be general enough for us to locate a card(s). We can customize coasters and cards packs and boxes according to specific teams, players, or themes. Simply email us through our contact page and we’ll make it work.
What if I see a Tile Coaster I want and it’s out of stock?
No worries. We are constantly restocking and updating our inventory. Drop us a note through our CONTACT page, let us know how we can help, and we’ll get right back to you.
What is your return policy?
We want 100% happiness and satisfaction. If a coaster arrives broken or cracked contact us. Since each coaster is handcrafted based upon specific inventory it might take us a minute to find the exact image replacement. If we can’t find the exact image we’ll make sure to find a replacement that is of equal beauty and value. We’ll cover all replacement fees and shipping costs.